General Motel Details
Is parking available?
Yes, we have secured basement parking on the rear lane which can be access via Pampas Avenue.
What are the Motel’s contact details?
Contact details
What are the reception’s operating hours?
What time is check-in and check-out ?
Are your rooms and apartments non-smoking?
All our rooms and townhouses are non-smoking
Group Bookings
How do I make reservation for a group?
For group enquiries of 5 or more rooms/apartments, please email your request to …email…or …contact number… and speak with our manager who will be able to assist you further and tailor your group stay.
Motel Facilities
Is there a pool for guests?
Yes, please refer to pool policy.
Is WiFi available at the Motel and is this included?
Yes, complimentary WiFi is available in the Motel
Does the Motel have a lift?
Yes
Policies
Do I have to provide a deposit upon check-in at the motel?
If I have made the my booking through a third party website, how can I cancel or modify it?
What is your cancellation policy?
Can I pay by cash?
Can I pay by the bank transfer?
I am waiting on a refund, how long does this take to process?
If you are entitled to a refund directly from Copacabana shores this is refunded in the same form the inital payment was made. Credit card refund usually takes 5-7 business days once processed. Please note: if a payment has been made via a third party and not the Motel directly, please contact the third party for any refunds.
What is required during check in?
The person whose name is on the booking must be present during check-in with valid photo ID and the matching credit card which was used to book the accommodation.
Reservations
Can children stay for free?
All children are welcome. One child under 2 years stays free-of-charge when using existing beds. One child under 3 years is charged $25 per night. Children 5 years or older and/or who require additional bedding are charged at $65 per night. Additional bedding is dependant on the type room and must not exceed the maximum number of guests per apartment.
Do I need a credit card to make a reservation?
Yes, typically a credit card is required at the time of booking unless you wish to arrange a bank transfer. Bank transfers need to be made at least 4 to 7 business days prior to the check-in date to ensure the funds are successfully received.
I found a cheaper rate online, do you price match?
You will always receive the best and lowest available rates when you book directly with our team at Copacabana Shores.
I am arriving after reception hours, how do I check in?
Please get in touch with the Motel or our Central Reservations team to organise your after-hours arrival.
Special Requests
Can I have an early check-in?
We will try our very best to accommodate requests.
Can I have a late check-out?
We will try our very best to accommodate requests.
Do you provide bath robes and slippers?
These items are not provided – bath mats and towels are provided.
Do you provide toothbrush and tooth paste?
These items are not provided in our rooms – bathroom amenities provided include, shampoo, conditioner & soap bars.