Introduction
Welcome to Copacabana Shores Motel (“we,” “our,” or “us”). Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website, book a stay, or use our services. By using our services or providing us with your personal information, you agree to the terms outlined in this Privacy Policy.
Information We Collect
We may collect the following types of information:
1. Personal Information:
- Name
- Email address
- Phone number
- Payment details (e.g., credit card information)
- Government-issued identification (e.g., passport, driver’s license) for verification purposes
2. Booking Information:
- Dates of stay
- Room preferences
- Special requests or needs
3. Website Usage Data:
- IP address
- Browser type
- Operating system
- Pages visited and actions taken on our website
- Cookies and similar technologies
4. Communication Data:
- Messages, inquiries, and feedback sent to us via email, phone, or through our website.
How We Use Your Information
We use the collected information for the following purposes:
- To process and manage your bookings.
- To communicate with you about your stay and provide customer support.
- To improve our website, services, and customer experience.
- To comply with legal and regulatory requirements.
- To send promotional offers and updates (with your consent).
Sharing Your Information
We do not sell, rent, or trade your personal information. However, we may share your information with:
- Service Providers: Third-party vendors who assist with payment processing, IT services, and marketing, bound by confidentiality agreements.
- Legal Authorities: When required by law or in response to valid legal requests.
- Business Transfers: In the event of a merger, sale, or transfer of our business assets.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Security Measures
We take reasonable steps to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data during transmission.
- Secure storage systems.
- Regular security audits and staff training.
Your Rights
- You have the right to:
- Access, update, or delete your personal information.
- Opt-out of promotional communications.
- Restrict or object to certain data processing activities.
- Lodge a complaint with a regulatory authority if you believe your privacy rights have been violated.
To exercise these rights, please contact us using the details provided below.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and analyze website traffic. You can manage your cookie preferences through your browser settings.
Third-Party Links
Our website may include links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to review their policies.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:
Copacabana Shores Motel Email: info@copacabanashores.com Phone: +61 2 4381 1402, Address: 90 Copacabana Drive, Copacabana NSW 2251