General Terms

• These Terms and Conditions apply to all bookings made directly via the Copacabana Shores website and payments processed through our online payment gateway.
• By making a reservation, you agree to be bound by these Terms and Conditions.
• Copacabana Shores reserves the right to revise or update these Terms and Conditions at any time without prior notice. The version in effect at the time of booking will apply to your reservation.

Bookings

• Reservations may be made directly by calling the motel at (02) 4381 1402 or via our secure online booking system. All bookings are subject to availability and pricing at the time of confirmation.
• Quotes are valid for 24 hours only. Verbal quotes are indicative and will be confirmed in writing upon reservation.
• A valid credit card is required to secure all accommodation bookings and must remain valid for the entire stay. Guests must present the same credit card used for the booking at check-in.
• Bookings made on behalf of another person must be pre-arranged with management, and third-party billing authorization must be provided in advance.
• By supplying valid credit card details, you confirm your authority to use the card and authorize Copacabana Shores to charge all applicable amounts, including cancellations, no-show fees, or incidental charges, as outlined herein.
• Reservation confirmations will be sent via email. If email is unavailable, the cancellation policy will be explained verbally.
• A $100 pre-authorization will be processed at check-in to cover incidental expenses or potential damages. This amount will be released upon check-out, provided no additional charges apply.
• All guests must be registered at reception. The number of occupants must not exceed the maximum room capacity. Visitors are not permitted in guest rooms after 8:00 PM.

Fees

• Payments made via the motel’s onsite credit/debit card system incur a non-refundable service fee of 1.5%.
• Payments made with American Express cards incur a 2.5% service fee.

Pre-Authorization at Check-In

• Full accommodation payment is required at check-in, together with a $100 pre-authorization for incidentals.
• The pre-authorization is held by your bank for 5–14 business days, which may temporarily reduce your available balance or spending limit. Please consult your bank for further details.
• The motel cannot release, reduce, or amend the pre-authorized amount until the final account is settled upon departure. Copacabana Shores reserves the right to pre-authorize all credit cards presented at check-in.

Pay on Arrival Policy

• Guests booking certain flexible rates (e.g., Best Flexible Rate) may pay upon arrival. A valid credit card is still required to guarantee the reservation.
• Cancellations or changes must be made by 2:00 PM local time, 3 working days prior to arrival. Cancellations or amendments made after this time will incur the full accommodation charge. No-shows will be charged in full.
• Cash payments are accepted only if accompanied by a signed and pre-authorized credit card.

Guarantee Policy

• A valid credit card is required to guarantee all bookings and must be presented at check-in, regardless of the chosen payment method.

Cash Payments

• Guests paying by cash must settle the entire accommodation cost upon check-in and provide a signed credit card pre-authorization.
• All guests must present a major credit card and valid government-issued photo identification at check-in.
• Cheques and foreign currency are not accepted.

Identification

• Guests are required to present valid government-issued photographic identification (Federal or State) upon arrival for security verification.
• The reservation must be in the same name as the person checking in, who must also present a credit card in their name.

Check-In and Check-Out

• Standard check-in time is 2:00 PM and check-out time is 10:00 AM.
• Late check-outs may be arranged upon request, subject to availability. Additional charges may apply.
• Guests who fail to vacate their room by the check-out time without prior arrangement may incur a late departure fee.

Early Check-Out

• The property reserves the right to charge an early departure fee if a guest checks out prior to their confirmed departure date.

Late Arrivals

• Guests arriving after 6:00 PM must contact reception in advance to arrange for late check-in procedures.

Fees and Charges

• Access to motel rooms is granted only after completion of a signed guest registration form.
• In compliance with fire safety regulations, management must be advised of the exact number of occupants in each room.
• Room rates are based on double occupancy (1–2 persons). A surcharge applies for each additional guest.
• Any damage, breakages, loss of property, or additional cleaning costs caused by guests or their visitors will be charged to the registered guest’s credit card at rates determined by Copacabana Shores.

Connecting Rooms

• Connecting rooms may be requested but are subject to availability at the time of booking.

Child Policy

• Children of all ages are welcome, provided they behave responsibly. Parents, guardians, or chaperones are legally responsible for supervising children at all times.
• Children must not be left unattended in rooms or allowed to roam the premises unsupervised.
• Children may stay free of charge using existing bedding, provided room occupancy limits are not exceeded. Additional beds and portable cots attract a nightly surcharge.
• Definitions for this clause:
  • Child/Children: 2–17 years
  • Infant: Under 2 years
  • Adult: 18 years or older
• Children and infants are not permitted to stay in a room without at least one accompanying adult.

Unaccompanied Minors

• All guests under the age of 18 must be accompanied by a parent or legal guardian.
• The accompanying guardian must provide valid government-issued photo identification at check-in.
• Copacabana Shores reserves the right to decline or cancel any booking where these requirements are not met.

Additional Bedding

• Portable cots are available upon request, subject to availability and on a first-come, first-served basis. Charges may be obtained at reception.
• A maximum of one (1) additional bedding item is permitted per room.
• Rollaway beds are not permitted in Grand King rooms due to space and safety considerations.
• For safety reasons, pillows are not provided for portable cots. Guests are required to supply their own bedding.

Room Keys / Access Codes

• Room keys and/or digital access codes are issued exclusively to registered guests.
• Keys or codes will not be issued to individuals under the age of 18.
• Guests are responsible for the safekeeping of their key or access code. Lost keys or codes may incur a replacement fee and security reprogramming charge.

Do Not Disturb Policy and Room Access

• Housekeeping staff may enter rooms at scheduled times for cleaning, safety checks, or to verify room condition.
• Management reserves the right to access rooms marked with “Do Not Disturb” for reasonable purposes, including emergencies, maintenance, welfare checks, or policy enforcement.
• Law enforcement and emergency services will be granted immediate access in cases involving evictions, emergencies, or legal requirements.

Cancellation Policy

• Bookings may be cancelled without penalty up to 3 working days before 2:00 PM on the scheduled arrival date.
• Cancellations made after this period will incur a cancellation fee equal to one (1) night’s tariff.
• Group bookings and special event reservations are exempt from this general policy and typically incur a cancellation fee equal to 50% of the total stay.

No-Shows and Failure to Cancel

• All rates are subject to the Cancellation Policy. Guests who fail to check in on their scheduled date will be charged in accordance with the Cancellation Policy.
• Copacabana Shores reserves the right to cancel or modify reservations where fraudulent, suspicious, or inappropriate activity is detected, or where a booking appears to result from an error.
• Guests who shorten their stay or check out early will be charged in accordance with the booked rate’s cancellation terms.

Refund Policy

• Guests who fail to arrive (“no-shows”) will be charged a 100% cancellation fee equal to at least one night’s accommodation.
• No refunds will be given for room changes after check-in.
• No refunds will be issued for early departures.
• Once check-in has been completed, payments are non-refundable under any circumstances.

No-Party Policy

• Copacabana Shores enforces a strict no-party policy to protect the comfort and quiet enjoyment of all guests.
• Guests must observe quiet hours between 10:00 PM and 7:00 AM.
• Group gatherings or social events in guest rooms are strictly prohibited.
• Rooms found to be hosting parties or disruptive gatherings will be subject to immediate eviction without refund.
• The registered guest will be held financially liable for all costs associated with excessive cleaning, damages, replacement of furnishings, and repair of fixtures.

Fees Chargeable to Guest Accounts

• Smoking inside guest rooms incurs a non-refundable cleaning fee of AUD 400.
• Incidents involving bodily fluids (vomit, blood, urine, etc.) will result in a minimum AUD 500 cleaning fee, in addition to professional cleaning costs and daily room tariffs until the room is returned to service.
• Any damage, theft, or conduct rendering a room uninhabitable will be charged to the registered guest’s account. Severe incidents may also result in criminal charges.

Damage to Mattress and Bedding

• Damage to mattresses, linens, towels, or bedding caused by body oils, makeup, tanning products, shoe polish, or other substances will result in charges for special cleaning, repair, or replacement.

Housekeeping and Room Inspections

• Daily housekeeping services are not automatically provided.
• Guests are encouraged to reuse towels and linens as part of Copacabana Shores’ commitment to environmental sustainability.
• Room inspections may be carried out at management’s discretion to ensure compliance with motel policies, safety, and cleanliness standards.

Alcohol Policy

• Alcohol consumption is permitted only inside guest rooms and designated areas.
• Consumption of alcohol in public areas such as hallways, stairwells, or reception is strictly prohibited.
• Guests found supplying alcohol to minors will be evicted immediately without refund and may face legal consequences.

Rubbish Disposal

• Guests must dispose of their rubbish in the designated bins provided.
• General waste bins (red lid) and recycling bins (yellow lid) are located outside the basement parking area, with additional recycling bins located at the front of the property.
• Guests who fail to properly dispose of rubbish may incur additional cleaning fees.

Personal Belongings

• Guests are solely responsible for the safekeeping of their personal property.
• Copacabana Shores accepts no liability for lost, stolen, or damaged belongings, whether in guest rooms, vehicles, or common areas.

Conduct and Noise Policy

• Guests must always conduct themselves in a respectful manner.
• Excessive noise, disruptive behaviour, and parties are strictly prohibited.
• Quiet hours are enforced from 9:00 PM to 7:00 AM.
• Breaches of this policy may result in immediate termination of the stay, eviction without refund, and additional charges for damages or disturbances.

Parking Policy

• Complimentary parking is available for registered guests, with a limit of one vehicle per room.
• Vehicles are parked at the owner’s risk. Copacabana Shores accepts no responsibility for damage, theft, or loss.
• Vehicles left on the property after check-out without written approval may be towed at the owner’s expense.
• Vehicle repairs are not permitted on motel premises.

Crib (Porta-Cot) Policy

• General
  • Children of all ages are welcome at Copacabana Shores.
  • Guests aged 18 years and above are considered adults for booking purposes.
  • Room rates are calculated based on the number of occupants and their ages. Guests must declare the number and ages of children at the time of booking.
  • Infants and children must always be accompanied by at least one registered adult guest.
• Crib (Porta-Cot) Availability & Charges
  • A limited number of motel-supplied portable cots (porta-cots) are available. Allocation is strictly first-come, first-served and must be requested in advance.
  • Charge: AUD $30.00 per night, per cot.
  • Maximum capacity: One (1) porta-cot per room.
  • For safety reasons, pillows, linens, and blankets are not provided. Guests must supply their own suitable infant bedding.
• Pricing & Payment
  • Porta-cot charges are not included in the room rate and must be paid separately.
  • Payment is due at check-in or will be added to the guest’s final invoice.
  • All porta-cot charges are non-refundable once confirmed, including in cases of early departure, cancellation, or no-show.
• Occupancy & Safety
  • Each porta-cot is designed for one (1) infant only (ages 0–2 years).
  • Guests are responsible for safe use of the porta-cot, including supplying suitable bedding.
  • Infants and children must not be left unattended. The motel accepts no liability for accidents, injuries, or misuse of porta-cots beyond ordinary care.
• Condition & Use
  • Guests should inspect porta-cots upon check-in and report any defects immediately.
  • Porta-cots must only be used for their intended purpose and in line with safety guidelines.
  • The motel reserves the right to refuse, withdraw, or remove a porta-cot if it is unsafe, damaged, or misused.
• Damage & Liability
  • Guests are responsible for any damage, loss, or excessive soiling of porta-cots during their stay (excluding normal wear and tear).
  • Cleaning, repair, or replacement costs will be charged to the guest’s account or credit card on file.
• Termination & Removal
  • Copacabana Shores reserves the right to remove a porta-cot at any time for safety, maintenance, or operational reasons.
  • Where possible, alternatives will be offered at the motel’s discretion, subject to availability.

Pets Policy

• Except for certified service dogs (sight or hearing assistance), pets are strictly prohibited inside guest rooms.
• Violation of this policy will result in immediate eviction without refund, plus a $400 cleaning fee to restore the room to its original condition.

Cooking Policy

• Guests are asked not to cook or heat pungent foods in rooms, as odors can be difficult to remove.
• Violations may incur additional cleaning fees.

Fire Safety Policy

• Copacabana Shores is equipped with smoke detectors and fire safety equipment. Emergency evacuation plans are provided on the back of room doors and in the guest information compendium.
• Guests must adhere to all fire regulations, including notifying management of the number of occupants per room.
• Open flames, including candles, are strictly prohibited. Guests responsible for activating the fire alarm may be charged for emergency service fees (e.g., NSW Fire Services).

Emergency Procedures

• In case of emergency or fire, guests should notify reception immediately. If reception is unattended, dial 000.
• Emergency exit maps are located on the back of room doors and in the guest compendium.

Smoking Policy

• All guest rooms are strictly non-smoking.
• Smoking of any kind, including tobacco, marijuana, illegal drugs, e-cigarettes, vape pens, nicotine cartridges, incense, candles, essential oils, or diffused synthetic products, is prohibited.
• Violations will incur fines and possible eviction without refund.

Candles, Incense, and Essential Oils

• The use of candles, incense, and essential oils (vaporized or diffused) is strictly prohibited.
• Violations will be treated as a breach of the smoking policy and may result in fines, fees, or eviction.

Infestation

• Guests are responsible for ensuring they do not introduce pests to the property.
• Guests found responsible for infestations may be liable for all associated costs, including immediate extermination, emergency response, and lost room revenue.

Lost and Found Policy

• Copacabana Shores is not liable for lost, misplaced, stolen, or damaged personal belongings.
• Guests should contact reception at (02) 4381 1402 if they suspect an item has been left behind.

Found Items

• Non-perishable items recovered by housekeeping will be logged, secured, and held for 14 days.
• Perishable items, toiletries, and underwear will be discarded. Reasonable efforts will be made to notify guests. Lost and found records are retained for two years.

Unclaimed Items

• Items unclaimed after 14 days will be disposed of or donated.
• Copacabana Shores is not responsible if contact information is invalid or guests cannot be reached.

Facilities Disclaimer

• Guests should confirm information regarding facilities essential to their booking.
• The property is not liable for errors, omissions, or temporary/permanent changes to facilities or services. Website images are indicative only and may not reflect the specific room assigned.

Pool Hours

• The pool is available from 8:00 AM to 8:00 PM.
• Children must be always supervised by an adult.

Complimentary Wi-Fi Access

• Guests may connect up to three devices to the complimentary Wi-Fi.
• The property is not responsible for network availability, access issues, viruses, unauthorized access, or transactions conducted through its network.

Quiet Hours

• Quiet hours are from 10:00 PM to 9:00 AM.
• Guests must minimize noise, including televisions, voices, and doors. Congregating, running in hallways, or drinking alcohol in public areas is prohibited.

Right to Refuse Service

• Copacabana Shores reserves the right to refuse service or accommodations in compliance with applicable laws.
• The property enforces zero tolerance for non-payment, intoxication, disorderly conduct, property damage, exceeding occupancy limits, or non-compliance with motel policies.
• Guests are responsible for damages caused by themselves or their visitors. Costs for repairs, replacements, or additional cleaning will be charged to the guest’s account.

Relocation Policy

• In the event Copacabana Shores is unable to provide previously confirmed accommodations, the motel will make every effort to relocate guests to a comparable property at no additional cost.
• Guests opting for a higher standard property than that offered will be responsible for paying the price difference.
• Guests who decline relocation may receive a full refund and booking cancellation.

Pricing Errors

• Copacabana Shores reserves the right to cancel any bookings resulting from incorrect pricing or inaccurate service details displayed at any time.

Illness and Epidemics

• The motel reserves the right to refuse entry to guests displaying contagious illnesses.
• Guests falling ill during their stay must notify reception immediately.
• Serious illness may require guests to seek medical attention at a nearby facility.
• During epidemics or public health emergencies, the property may implement precautionary measures as deemed necessary or as directed by local authorities.
• Additional room cleaning fees may apply in cases of illness.

Disclaimers

• By using Copacabana Shores’ website, guests agree not to use it for unlawful or prohibited purposes.
• The property assumes no responsibility for errors, defamatory content, or offensive material posted in public areas of the website.
• Unlawful content will be reported to authorities, and the user’s identity may be disclosed when required.

Limitation of Liability

• Copacabana Shores and its affiliates are not liable for indirect, consequential, or special damages, including but not limited to loss of revenue, profit, or use, arising from performance or non-performance under these Terms and Conditions.

Travel Insurance

• Guests are strongly encouraged to obtain comprehensive travel insurance covering cancellation, baggage loss or damage, loss of funds, and medical expenses.

Emergency Procedures

• Guests should familiarize themselves with emergency exits and fire safety equipment upon arrival.
• In case of emergency, guests should dial 000 immediately.

Legal Statement

• Copacabana Shores maintains strict confidentiality regarding guest information and will not disclose or share details with third parties without prior consent, except when required by law.
• By signing the guest registration form, guests consent to disclosure of their information in cases including, but not limited to:
  • Failure to settle their account
  • Smoking in guest rooms
  • Room degradation (e.g., vomit, bodily waste)
  • Property damage or theft
  • Incidents resulting in non-standard cleaning requirements or room unavailability